This page contains the information you'll need about your session & our process.
Please read this page IN FULL.
Our thoughts, hearts & prayers are with you now during this time. Please note that until the COVID-19 pandemic is contained we will not be meeting with clients in person and all sessions will be conducted via voice platform through phone or Skype calls as usual. 
Thank you for your understanding at this time & stay healthy!
Please Note: Unfortunately, due to time constraints I am unable to:
- Personally respond to every email that I receive.
- Provide mentorship or advice to those seeking to develop their abilities.
- Consult on personal situations without an appointment.
Q.  How do I make an inquiry about an appointment?
A.  The best way to make an inquiry is via email: and my agent and manager, Sandra Staplefeld will be happy to assist you with any inquiries.
Q.  How do I purchase my session?
A.  The way to get a session is through this website through the Shop Services & Sessions Page here: by clicking on your category of your choice. Please note: the only way to purchase an appointment is through this secure website. 
Q.  Which session should I choose?
A.  For your convenience we have two basic collections: Twin Flame / Soulmate for anything related to Love & Relationships and General for everything else. Please select the category that best correlates with your situation.
Q.  How much time do I need?
A.  We recommend the 30 minute option as most find it more than sufficient, however we also have longer options available should you feel a longer session might be a better fit.
Q.  What is the 15 Minute Update Session option in the General category?
A.  This option is available should you desire an update from a previous session from either category, such as in case you forgot to cover something during your appointment, as it's a shorter session that prevents one from having to buy a subsequent full session. This option may also be used for adding additional time to existing orders.
Q.  What can I expect from my experience?
A.  This experience is all about YOU and should be uplifting and enlightening. It's my objective as your friend and adviser to assist you in gaining clarity and understanding as well as helping you achieve your goals. There are no restrictions regarding subject matter other than the fact that I am not allowed to offer legal or medical advice. 
Q.  Can I add more time to my appointment?
A.  Please keep in mind that most people do not require additional time. If you feel that more time is necessary please inquire first to see if adding more time is possible. To add additional time you'd make the purchase online in the amount of time you desire and that time will be added to your existing appointment. 
Q.  How do I schedule and arrange my appointment?
A.  Once you've made your purchase, you'll receive your receipt and order number via email. Shortly thereafter you'll also receive an email through which to arrange your appointment. Your scheduling email will arrive from the following email address: Once you've selected your appointment, you'll receive a confirmation email which will also include your instructions for attending your appointment. PLEASE DO NOT MISS YOUR APPOINTMENT AS NO-SHOWS ARE NOT RESCHEDULED WITHOUT EXCEPTION. Please read the section below about missed appointments.
Q.  How do we conduct the session?
A.  Sessions are conducted either in person or via voice platform. Right now due to the pandemic we're exclusively using the voice platform for obvious reasons. You'll call in as usual using one of the calling options; our toll-free phone number, our direct phone number or if you're an international client then you may use Skype to call in.
Q.  Do you still offer sessions by email?
A.  We do however, we recommend voice as much more can be covered during session, as speaking is far more efficient and faster than typing. Also, having your session by voice gives you the opportunity to ask questions to receive more clarity about the information you're receiving. Therefore, voice is a more productive exchange. 
Q.  I am an international client. How will we connect?  
A.  Many of our valued clients are located all over the world so we've established the toll-free number. There are still a few areas where dialing isn't free (please double check with your specific phone carrier) so for the locations which aren't covered by our toll-free number, we recommend using Skype to call in. Our Skype user name is Helena Roman. Please establish that Skype is available to you and add us to your Skype contacts before the date of your appointment so that it is easy for you to call in at your scheduled time. 
Q.  Can you accommodate my schedule?
A.  Yes, we accommodate your schedule. To keep things simple on our end please let us know what time you prefer based on the our time zone which is EST / EDT. The easiest way is to check here: 
Q.  How do I prepare for my upcoming session? 
A.  Other than being in an area of good reception absent of any distractions, there isn't much needed on your part to prepare. We have a few suggestions which will help you get the most from your session. Please visit our Read Me 2 Page here:
Q.  How long will I have to wait for my appointment?
A.  Appointments fill quickly and are scheduled based on first available openings. We typically schedule 3-5 weeks in advance due to exceptionally high demand. Please inquire about the current wait time via email.
Q.  What if I need a sooner appointment?
A.  Appointments fill quickly and are scheduled in advance due to this, however once your appointment is scheduled we keep a list of those who desire a sooner opening in case one becomes available. Sooner openings happen when someone changes an appointment or happens to no-show. You're under no obligation to take a sooner opening if it's offered, however if you wish to be placed on this list, please let us know at the time of scheduling.
Q.  What are your abilities and areas of specialty?
A.  I am an intuitive spiritual counselor specializing in the areas of love and relationships including Soul Connections such as Twin Flames and Soulmates. This means that I possess a deeper level of intuition and can sense things on levels which others may not, and use my abilities in my process. You may read more about me here:  
Q.  Do you specialize in Twin Flames?
A.  My specialty as a spiritual counselor is love and relationships including Soul Connections such as Twin Flames and Soulmates including helping you with typing your Soul Connections. I'm a Twin Flame in Union with my own Twin Flame who can also be present during your session by request to offer the divine male perspective. He enjoys participating. If you wish him to participate, please ask about his availability at the time of scheduling. 
Q.  Can you tell me what type of connection I'm dealing with?
A.  Yes, I can help you type the Soul Connection(s) in question (sometimes there will be more than one, especially if someone is currently married or partnered) and look into the different options and paths you can take regarding these connections.
Q.  Can you help me to reunite with my lost loved one?
A.  Regarding broken relationships and marriages or separated loved ones, that is part of my specialty. If the relationship is intended to be, that is one of my favorite aspects of relationships with which to assist. It's important to remember to take good notes and that taking the insight you receive under advisement greatly impacts your path, timing and outcome.
Q.  What do you mean by taking good notes?
A.  I'm a spiritual counselor and coach who possesses certain intuitive abilities which I use in my process. I consider myself a teacher and messenger of sorts, and it's important to take the information you receive and use it to your Highest Good. Taking good notes also ensures that you can revisit the information you receive at a later date and also helps to ensure that you won't need to purchase subsequent sessions. If something is important you'll hear me say, "please write this down."
Q.  What type of advice will I receive?
A.  While I'd never advise you to do anything negative, dangerous or silly (like eat three pounds of mashed potatoes naked under the next full moon while chanting a mantra) I will be offering you spiritual counseling. This can include communication or manifestation techniques, techniques to create certain shifts for yourself, insight and proactive steps to help you achieve your goals. I also enjoy helping you understand any divine guidance or synchronicity you may be receiving, understanding your dreams and taking a look at your Numerology for you. It is of course, always up to you should you want to take the information under advisement. I do my best to prevent changes for the negative by offering insights and assistance that can be used to one's advantage for your Highest Good and benefit.
For example: If I suggest that you say something specific to your partner at a certain time but if instead, you decide to say exact opposite and simultaneously punch them in the face, how would this impact your path and energy? It's common sense and logical that no one should have to tell you in advance that those types of negative, low-vibrational actions would result in impacting you or your situation. That said, while you're never obligated to take anyone's opinions or advice including mine, please take good notes and please use the information that you receive for the Highest and Greatest Good. (And please don't punch anyone in the face!) 
Q.  How many appointments will I need with you?
A.  I'm pleased to be able to say that I'm often able to "graduate" my clients by helping to guide you onto the right track rather quickly, often after only one or two sessions. To ensure this is the case for you, please take good notes and feel free to discuss anything you feel you want to cover. (This is always a safe, non-judgmental space.) Anything that needs to be addressed and revealed during session is, so please take good notes and do take the insights that you receive under advisement. 
Q.  Can session time be divided or gifted? 
A.  YES, the time is yours to use however you choose. Some might use half for themselves and half as a gift for a friend. Or, they might purchase 60 minutes and enjoy 30 now on their own and enjoy the 30 minute balance later on in a second session with their partner present to participate. Please let us know at scheduling if this is something you'd like to do.
Q.  Where do you conduct your sessions?
A.  Sessions are conducted either in person or via phone, and I usually enjoy having phone sessions outside where I can see the synchronicity. Sometimes this is from my home office and other times this is from the park. Sometimes, we will meet in a common place where we can sit and talk, it really depends on the type of session you prefer.
Q.  Can I record my session?
A.  We recommend that you take good written notes which is always more than sufficient. Due to regulations we are not allowed to permit audio or video recording of sessions or reproduction of sessions or content in any form of media at this time. Please visit the preparation page for your upcoming session here:
Q.  What this is not:
A.  This service is not a psychic hotline, a mental health or medical service or facility, a service offering legal advice or counsel, or a fortune telling service. We do not sell spells, witchcraft, curses, voodoo or any associated types of services so please do not ask. By law in some areas we are also required to state that our services are for "entertainment purposes only." Please note that no metaphysical advice or coaching of any kind should ever be taken in place of advice from your licensed medical professional. If you feel that you are having a medical or mental health emergency please contact your medical doctor or go to your nearest hospital emergency facility or dial 911 or 999 for immediate emergency assistance. 
Q.  Are there ever any additional charges?
A.  NO, absolutely not. If a call goes over time which occasionally happens, you will not be charged. Also, any unused time leftover after session will remain in your account until you're ready to use it. To schedule unused time you will simply send an email to arrange your session.
Q.  What are your terms of service?
A.  Sales of services are final without exception so please be absolutely certain that you do want this assistance. Our policy and terms are clear here and on this website: If you choose not to use your session, your purchased time will remain in your account until a time when you decide to use it or gift your time to someone else. Unused time does not expire, and can always be used at a later time or gifted to someone else. Sessions can also be exchanged for other sessions and services offered on the website as well. Please contact us directly to make changes to an existing order. 
Q.  Why don't I receive advertisements from you?
A.  While we do have email signup, you will only receive standard updates or information regarding your appointment. I DON'T ADVERTISE AS I BELIEVE THAT THOSE WHO WILL BENEFIT FROM MY ASSISTANCE WILL FIND ME NATURALLY, ORGANICALLY. I prefer to let God and the universe do the work. If you've found me and feel you'd enjoy a session, I look forward to working with you. Namaste. 
Q.  What if I need to reschedule my appointment?
A.  We understand that schedules are busy and can change so if you need to reschedule please simply respond to your appointment confirmation email to let us know within 3 days of your appointment. Rescheduling your appointment we will gladly do, however we DO NOT reschedule no-shows without exception. Please understand that if you fail to call in as scheduled without rescheduling your appointment, this will result in a no-show and your appointment will be forfeited. 
Q.  What if I "no-show" for my appointment?
A.  Please DO NOT miss your appointment. As stated above, we are happy to reschedule your appointment as much as needed as long as you reschedule within 3 days of the date of your existing appointment. It only takes a moment to reach out to us to let us know that you need to reschedule. It's the client's responsibility to keep their appointment. We do not send out appointment reminders and in order to conserve your privacy, we don't call you if you fail to call in on time. If you fail to call in for your appointment then we have no choice but to list it as a "no-show." Appointments that are no-shows are NOT rescheduled without exception regardless of how drastic an excuse may be, so please do not ask as such requests will be ignored. Please mark your calendar for your appointment, check your time zones, have our call in information handy and if needed, take a moment to reschedule within 3 days of your existing appointment so that you do not become a no-show. 
Phone: (888) 850-0885  or  (941) 405-7087
Skype User Name: Helena Roman
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